Exactly how listing, bookings, messaging and payouts work on Trilo, before you sign up.
Sign up at https://trilo.nz/provider-signup with your business email and a password. You'll land straight on your provider dashboard. There's no separate approval step to get an account, but each individual listing you publish is checked before it goes live (see step 3).
Go to Settings in the sidebar. This is where you set your profile picture/logo, business details, and the contact info parents see once they've booked with you.
This page is also where you can add your Instagram/Facebook, qualifications, languages spoken, and change your password.
Go to New listing in the sidebar. Six things are required before Trilo will let you submit, the form will block you and highlight what's missing:
Each time slot can have its own age range and suburb override, useful if you run the same class at two venues, or a slightly different age band on different days.
My listings shows every activity you've published, its live/pending status, and lets you edit or take one down.
Availability is separate from your listing's weekly class times. Use it to block out specific dates you can't run a class (holidays, a venue being unavailable, etc.) so members can't book a session that day.
Every family that books a trial pack for one of your listings shows up in Bookings. Switch between Upcoming (packs still in progress) and All bookings.
Sessions left counts down automatically each time a family books a session from their end. You can also adjust it yourself with the + / - buttons, for example if a family attended in person without booking online first, or you need to correct a mistake.
The other actions on each row: Reschedule sends the family a notification requesting a new time, Cancel cancels the trial pack, and Report flags an issue to Trilo admin.
When a family books, a conversation with you opens automatically in Messages. You appear to them as "Your Name (Listing name)", with your business name underneath in small text and your live online status, so it's always clear who they're talking to, which activity the chat relates to, and whether you're around right now.
Set this up once from the Messages page and every new booking gets it instantly. It's a great place for a welcome photo, what to bring, or parking instructions.
Once a family's trial finishes, mark whether they signed up full-term on Past students. This feeds your "Trial to full-term rate" stat and helps Trilo understand what's converting.
Families can only leave a review once they've completed all 3 sessions of a trial pack, so every review on Reviews received comes from someone who actually finished your class. Reviews are moderated before they go live.
"Primo had an amazing first few sessions, coaches were great with the kids."
Analytics shows real numbers pulled from your trial packs: packs sold, sessions run, and revenue, counted per family, not per individual session, so a 3-session pack only counts once.
Payouts shows what Trilo owes you for each trial pack sold. The important thing to understand: you are always paid on the full listed trial price, even if the family used a Trilo discount code.
Create a free provider account, we'll have your listing live within 48 hours.
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