What we do before a provider goes live, and what protects you after you book.
Nothing appears on Trilo automatically. Our team reviews every new listing and every edit to a live listing before it is shown to families: who the provider is, what they teach, their pricing, their venue and their photos.
Trials happen inside the provider's normal, established classes at their normal venue, alongside their existing students, not in one-off pop-up sessions.
If a listing changes after approval, it comes back to us for review before the changes go live.
Reviews on Trilo can only be left by an account that booked and completed a trial pack for that activity. No drive-by ratings, no anonymous reviews, no provider self-reviews.
Every review is also moderated before it appears, and dishonest reviews in either direction are removed.
Card details go straight to Stripe's secure checkout, the same payment platform used by millions of businesses. Trilo never sees or stores your card number.
If a provider cancels sessions and cannot reschedule, you get the affected sessions refunded. If something is genuinely wrong with an experience, contact us and a real person will sort it.
And the core promise: a trial pack is three sessions, not a term. If it is not the right fit, you simply do not continue. No lock-in, ever.
Every activity page, provider profile and conversation has a report option. Reports go to the Trilo team, are tracked to resolution, and providers who breach trust are suspended.
You can also reach us any time at [email protected]. We are an Auckland team, and we answer.
Trilo was built by six Auckland students through the Young Enterprise Scheme. Our names are on this - literally, they are on the about page.
Three sessions. Vetted providers. Verified reviews. Decide later.